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Frequently Asked Questions

If you have any questions that cannot be answered by the frequently asked questions below, please contact us at info@theartofbeverage.com.

SHOP WITH THE ART OF BEVERAGE

Do you have a retail store that I can visit?

Although The Art of Beverage is a California company, our store is exclusively available online, therefore we do not have a brick and mortar retail store for you to visit. If we ever decide to open a retail store in the future and you would like to be informed, just subscribe to our newsletter and you will be the first to know!

Can I place the order via the phone?

We strongly recommend all our customers to place their orders online for the sake of accuracy in the personalization of the products. However, we are happy to answer any of your questions and provide technical support over the phone. You may call us at (408) 850-2938 during business hours (9 AM to 5 PM PST). If you cannot reach us by phone, you may email us at info@theartofbeverage.com and we will get back to you as soon as possible.

Is your website secure?

Yes, absolutely! All transactions on our site are secured using industry standard 256-bit Secure Sockets Layer (SSL) and compliant with a number of government and industry security initiatives.

In the address bar of the checkout page, the "s" in https: indicates that the page is secure. You will also notice either in the lower corner or at the right of the address bar the lock icon indicating you are on a secure page.

Do you rent or sell any of my information?

The Art of Beverage is not in the business of selling your name, mailing address, phone number or e-mail address. We take the utmost care of your personal information. We will never share or sell your information to any third party and any information we collect is solely used to contact you about your order and our company offers should you opt to be informed. Please visit our Privacy Policy page for more information.

Do I need to register to order online?

No, you don’t have to. You have an option to checkout as guest. An account however will allow you a more convenient access to your order details and status.

Will I be charged sales tax?

The Art of Beverage is based in California, thus sales tax rate of 9.25% will be added to all orders shipping to a California address due to the California law. For more tax-related information, please contact California State Board of Equalization at 800-400-7115.

Which credit cards or payment types are accepted?

We accept most major credit cards including Visa, MasterCard, American Express and Discover. We also accept PayPal. We do not accept cash, checks or COD.

Can I change or cancel my order?

It depends on whether or not your order includes personalized item(s).

For non-personalized item, as long as we haven’t shipped the order, you still can cancel it. To do that, please email us immediately at info@theartofbeverage.com with your order number. Email is a better way to inform us as opposed to phone call since we monitor our email inbox constantly.

As for personalized item, once you have placed your order, you cannot change or cancel it since the order and its personalization details are immediately sent to our production facilities. Please review carefully the accuracy of your entire order before you submit it. By submitting the order, you confirm that all the information and personalization in your order is correct.

How can I receive coupon and other special promotions?

We do offer certain sales and special promotions from time to time, such as free shipping, discounts or price cuts. If you wish to be notified regarding these offers, please join our newsletter. The Newsletter Sign-up section can be found on bottom part of every page on our website. Don't worry. We respect your email privacy and we will not spam your email account or give your email address to anyone. You can unsubscribe anytime if you decide you no longer wish to receive our newsletters. For more information regarding our privacy policy, please visit the Privacy Policy page.

SHIPPING

What are the shipping methods that you offer?

We offer:

  • FREE Ground Shipping (for orders shipped to U.S. only)
  • USPS Priority Mail
  • USPS Priority Mail Express
  • FedEx 2Day
  • FedEx Standard Overnight

Orders with Ground shipping might be shipped using USPS, FedEx or UPS.

How much is the shipping cost?
  • Ground Shipping (U.S. only) --- FREE!
  • USPS Priority Mail, USPS Express Mail, FedEx 2Day, FedEx Standard Overnight:
    Based on the total weight of the package shipped to each address. To find out how much the shipping will cost, please add the item into the shopping cart and use the shipping calculator.
  • International Shipping via USPS Priority Mail International:
    Based on the total weight of the package shipped to each address. To find out how much the shipping will cost, please add the item into the shopping cart and use the shipping calculator.
When will I receive my order?

The delivery time of your order can be summarized as below:

Total Delivery Time = Processing Time + Transit Time

Non-personalized item is usually processed and shipped within 1 business day (not including weekends and holidays), while personalized item need processing time of 4 business days for its production.

Please keep in mind that processing time does not include transit time. Transit time depends on what kind of shipping method you choose for your order. Personalized items purchased using a faster shipping method will not be shipped sooner; they will just be shipped via a faster shipping carrier of your choice so that they can arrive more quickly after shipment.

Shipping Method Total Delivery Time
(Processing Time + Transit Time)
Flat Rate Ground - via USPS or FedEx or UPS 6-11 business days
Includes 1 day for processing and 5-10 days for transit
USPS Priority Mail 3-4 business days
Includes 1 day for processing and 2-3 days for transit
USPS Express Mail 2 business days
Includes 1 day for processing and 1 day for transit
FedEx 2Day 3 business days
Includes 1 day for processing and 2 day for transit
FedEx Standard Overnight 2 business days
Includes 1 day for processing and 1 day for transit
Will I receive a shipping confirmation?

Yes, once your order has been processed and ready for shipment, you will receive an email with tracking number. You can also check your order status by either login into your account or go to Check Order Status page.

Do you ship to P.O. Boxes?

Orders weighing over 2 pounds may not be delivered to P.O. boxes, except for APOs and FPOs, thus whenever possible, please provide a non-PO Box shipping address.
Also, if you choose FedEx as your shipping method, please provide a non-PO Box since FedEx does not deliver to a P.O. Box address.

Do you ship internationally?

Yes, we love to do business with our international customers. However, our website is not yet set to accommodate all countries. Please check the shipping calculator at our shopping cart page to see if your country is included. If you cannot find your country, please contact us and we will do our best to assist you.

International orders are normally shipped via USPS Priority Mail International which will take up to 10 business days transit time. The cost of the shipping is determined based on the total package weight. To find out how much the shipping will cost, please add the item into the shopping cart and use the shipping calculator.

International customers are responsible for all duties, taxes or other non-routine customs brokerage charges, which ARE NOT INCLUDED in the shipping rates. It is VERY important for international customers to be aware of their country’s specific information on possible tariffs, taxes and duties that may apply to a shipment. There is a wide range of regulations per country and ongoing fluctuations in costs for shipping, duties and taxes, therefore we advise that ALL international customers to contact their local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

RETURNS, REPLACEMENTS & REFUND

What is your return policy?

We want you to have a great shopping experience with us. If you are not satisfied with your purchase, we will gladly accept returns on most new, unused non-personalized items within 30 days following the original shipment date. Please be aware that Personalized items and other special order or build-to-order items are not eligible for return.

Return process is easy. Simply email us at return@theartofbeverage.com to obtain an RMA (Return Merchandise Authorization) number BEFORE you ship the item(s) back to us. For faster return process, please include the following information when emailing for an RMA number: customer name, invoice number and nature of the problem.

You will then need to repack the returned item(s) and write the RMA number on the shipping box of your return package. DO NOT write anything on the original manufacturer's packaging box or gift box. RMA number is very important to ensure proper tracking and handling of returned goods. Please do not return any product(s) until you have received an RMA number. Any return without an RMA number might be rejected.

Please send the return package to this address:

The Art of Beverage
ATTN: RMA Dept.
P.O. Box 1108
Cupertino, CA 95015
USA

All returned items must be returned in original and unused condition with the original packing materials, including (and not limited to) original UPC codes on the manufacturer boxes, all manuals, blank warranty cards and other accessories and documentation provided. Please make sure that the returned items are well-packed (especially for fragile items). We strongly recommend you to fully insure your return shipment in case it is lost or damaged in transit. You might also want to consider using a carrier that can provide you with proof of delivery for your own protection.

Once your return package is received, we will inspect the merchandise and process the refund. Shipping and handling charges are not refundable (unless there is a manufacturer's defect or an error on our behalf). Items ordered using a shipping promotion will be refunded less the actual shipping costs incurred by us.

The personalization on my item is incorrect, what should I do?

We want your order to be made just the way you want it. We inspect every item again for quality and accuracy before it ships. Understandably, mistakes may still happen.

If you find that the personalization on your item is not like the way you specify in your order, please email us immediately at return@theartofbeverage.com and we will fix it for you and send you a replacement.

However, we cannot replace an item due to errors not on our part. Unless there is a manufacturing error or product defect, due to the nature of the products being individually made for each order, personalized items cannot be accepted for return or exchange. Please review your engraving or personalization text carefully before submitting your order because it will be printed exactly as you submit it.

My order arrives damaged or defective, what should I do?

The quality of our products is guaranteed and all items are inspected before leaving the warehouse. However, in the event that something gets damaged or defective during transit, we will replace any damaged and defective merchandise free of charge.

Please notify us immediately (within 7 days) after the delivery at return@theartofbeverage.com. You might be asked for photos of the damaged items (if the damage is obvious) for easier and faster return process, or to ship it back to us, in which case we will provide the return shipping label for your return package.

The defective item has to be returned within 30 days following the original shipment date for a valid return or exchange. If the item is no longer available or a replacement cannot be sent, you will be refunded the item cost and the original shipping charges. If however, the items that are claimed to be defective and shipped back turn out not to be the case, we will issue the refund less our actual shipping costs which include the freight to and from the customer. Our "actual shipping costs" are not the economical Standard Ground rate that we offer our customers when the products are purchased.

I think my order is missing, what should I do?

In most cases, you will be able to track the whereabouts of your package from the tracking number we give you. If you suspect that your package has gone missing in transit, please email us immediately at info@theartofbeverage.com.